Seizing the day and making impact
Individuals in a role which involves client liaison.
The Programme – 1 Day
Creating first impressions, getting your message across and influencing others, the impact you make is crucial. This programme will explore the vital pre-requisites for effective CRM and will highlight the importance of adding value to achieve success. You will learn how to build long term relationships confidently and positively with clients and colleagues in a variety of situations. You will develop skills of persuasion and influence concentrating on best practice. You will gain skills in how to manage and build relationships in a working environment to maximise personal impact and proactive working relationships.