Success is a choice – let us take you there

Designed for

Those involved in customer service at any level and want to focus on delivering great service every day both internally and externally

The Programme – 1 Day

Excellence in customer service does not come about easily. It needs to be carefully defined, planned and managed. This programme will provide you with a thorough understanding of the principles and practices of customer care and why it matters to be customer focused. You will complete a professional Customer Care Roadmap which will enable you to implement the necessary actions to create a positive customer care environment. You will be provided with the tools and techniques to deliver consistent high levels of excellent customer service. You will explore the complaint journey and how to manage conflict and recognise the skills and qualities you need to respond to different behavioural styles.


Delivery Methodology

Formal Tuition, Group Work and individual practice exercises. This workshop is a high quality learning experience, a concentrated programme of practical knowledge that can have immediate application in the workplace. We provide practical tools, methods and ideas and workshop handbooks carefully compiled for the target audience.

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“Content was high quality, the facilitator was very effective and the points were put across clearly and were made relevant”

Kenneth Byrne, Sales and Customer Service, Bizquip