Designed for
Those involved in customer service at any level and want to focus on delivering great service every day both internally and externally
The Programme – 1 Day
Excellence in customer service does not come about easily. It needs to be carefully defined, planned and managed. This programme will provide you with a thorough understanding of the principles and practices of customer care and why it matters to be customer focused. You will complete a professional Customer Care Roadmap which will enable you to implement the necessary actions to create a positive customer care environment. You will be provided with the tools and techniques to deliver consistent high levels of excellent customer service. You will explore the complaint journey and how to manage conflict and recognise the skills and qualities you need to respond to different behavioural styles.
