Designed for

Those involved in customer service at any level and want to focus on delivering great service every day both internally and externally

The Programme – 1 Day

Excellence in customer service does not come about easily. It needs to be carefully defined, planned and managed. This programme will provide you with a thorough understanding of the principles and practices of customer care and why it matters to be customer focused. You will complete a professional Customer Care Roadmap which will enable you to implement the necessary actions to create a positive customer care environment. You will be provided with the tools and techniques to deliver consistent high levels of excellent customer service. You will explore the complaint journey and how to manage conflict and recognise the skills and qualities you need to respond to different behavioural styles.

Success is a choice – let us take you there

Delivery Methodology

This course incorporates formal tuition, group work and individual practice exercises. Our training workshops are of the highest quality in terms of learning experience. We provide practical tools, methods, ideas and workshop handbooks  – all carefully chosen for the specific target audience. This concentrated programme can immediately be applied in the workplace.

“Content was high quality, the facilitator was very effective and the points were put across clearly and were made relevant”

Kenneth Byrne, Sales and Customer Service, Bizquip