Overview –Creating first impressions, getting your message across and influencing others, the impact you make is crucial. This training programme will explore the vital pre-requisites for effective client relationship management and will highlight the importance of adding value to achieve success.
Participants will learn how to build long term relationships confidently and positively with clients and colleagues in a variety of situations. Participants will develop skills of persuasion and influence concentrating on best practice. They will gain skills in how to manage and build relationships in a working environment to maximise personal impact and proactive working relationships.
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Course Content
- Develop improved communication abilities, enabling them to engage effectively with clients, listen actively, and convey information clearly and persuasively.
- Learn techniques to identify and understand clients’ unique needs, preferences, and expectations, allowing for more tailored and personalised interactions.
- Acquire strategies for building trust and credibility with clients, fostering stronger and more enduring relationships.
- Gain skills in resolving client issues, managing conflicts, and finding mutually beneficial solutions to challenges.
- Cover negotiation techniques to help participants achieve win-win outcomes in client interactions and agreements.
- Learn to manage their time and prioritise client relationships efficiently, ensuring that they can dedicate appropriate attention to each client.
- Focus on strategies to retain and foster loyalty among existing clients, including techniques for identifying and addressing potential sources of client dissatisfaction.
- Learn to adapt their communication and service approach to meet the diverse needs of clients from various backgrounds and cultures.
- Encourage participants to seek feedback from clients and use it for continuous self-improvement and relationship enhancement.
Frequently Asked Questions
Why should I choose Optimum Limited training?
Optimum Limited provides a wide range of business development, consultancy and training, accredited and non-accredited to companies across all industry sectors, whilst also offering client-specific and scheduled training programmes.
Since its establishment in 1990, Optimum has demonstrated a clear correlation between people development and the bottom line. This ethos has helped Optimum in establishing a portfolio of highly reputable clients in the private sector, state and local agencies, universities and professional bodies,nationally and internationally. As a preferred choice provider and partner to many of Ireland’s leading businesses, we have learned that the key to our success is putting their success first. Our focus is on building lasting partnerships that offer positive outcomes and an engaging and rewarding learning experience.
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Who should apply for this course?
Professionals across industries who interact with clients or customers, including sales representatives, account managers, customer service agents, and business development professionals, should apply for client relationship training to enhance their ability to build and maintain positive, long-lasting client relationships that contribute to organisational success.
What study options are available for this course?
Many of our courses are now available in a variety of classroom formats. All formats cover the same course content.
Live Virtual Online Classroom
Live lectures are delivered using Zoom (www.zoom.us) or MS Teams if requested. During these sessions, your tutors will use interactive learning elements to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their video and microphones so that they can ask questions and enhance peer to peer learning
Online courses can be accessed from any computer or laptop with an internet connection.
In-Person and Onsite Classroom
Optimum Limited can provide in-company onsite training if requested. If there is not a classroom available, Optimum can provide a training room in the HQ Office in Dublin.
Optimum can also provide training in hotels conference rooms or room hires if requested.
On Demand
On Demand courses enable you to complete your course on your own time. Optimum have an e-learning platform called MyOptimum which includes a library of online on demand training programmes. This learning platform comprises of pre-recorded videos and interactive powerpoints followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.
How will this course benefit me?
Client relationship training benefits participants by providing them with the skills and knowledge needed to cultivate strong, trusting, and mutually beneficial relationships with clients, leading to increased client satisfaction, loyalty, repeat business, and personal career growth.
What are my payment and funding options?
Payment Options:
Payments can be made by EFT, PayPal or Stripe. If you need to pay by other forms of payment, please enquire with us and we can let you know if this is possible.
Funding Options:
Due to our experience and reputation, Optimum are part of many panels that provide funding opportunities to businesses in different sectors. Funding can range from 10% – 35% subsidy. Contact the Optimum Team for further information.
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