Designed for

Individuals in roles such as client liaison or for anyone who wants to improve their business relationships. Client relationship management helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.

The Programme – 1 Day

When creating first impressions, getting your message across and influencing others, the impact you make is crucial. This programme will explore the vital pre-requisites for effective CRM. You will learn how to build long term relationships confidently and positively with clients and colleagues in a variety of situations. You will develop skills such as influence and persuasion. You will learn how to manage and build relationships in a working environment to maximise personal impact and improve working relationships.

Seize the day and make an impact

Delivery Methodology

This course incorporates formal tuition, group work and individual practice exercises. Our training workshops are of the highest quality in terms of learning experience. We provide practical tools, methods, ideas and workshop handbooks – all carefully chosen for the specific target audience. This concentrated programme can immediately be applied in the workplace.

“Excellent standard, the content was very relevant to my role”

Smilja Lombardic, Marketing Manager, Concorde Travel