Communications QQI Level 4

Overview –This programme will explore the vital pre-requisites for excellent communication and will highlight the importance of developing these core skills. It will provide learners with enhanced confidence and communication ability which will enable learners to communicate effectively in both professional and personal life. There will be a strong emphasis on personal development and practical application of verbal, non-verbal and written communication.

QQI Course Code: Communications 4N0689

QQI Level 4

5 Days


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Module Breakdown

Introduction to Interpersonal Communication

This module investigates the different communications styles and explore the impact on personal and professional relationships. Participants will develop an assertive mindset for application in a range of situations. Participants will learn essential skills for building rapport, active listening, and resolving conflicts, which are crucial in both personal relationships and professional settings

The Communication Process – Verbal & Non Verbal

This module explores how verbal and non-verbal cues work together to convey messages effectively. Participants will learn how to harness the power of words, tone, body language, and gestures to convey their intentions clearly and interpret the cues of others accurately. By delving into this essential aspect of communication, students acquire the skills needed to navigate nuanced interactions, fostering stronger connections and improving their overall communication prowess.

The Communication Process – Visual

In this module, participants learn how to communicate a range of messages effectively using visual aids and non-verbal communication tools and strategies, to include images, signs, non-verbal aspects of speech, appearance, colour and the surrounding environment. Participants will interpret images, to include work-related photos and diagrams, charts, maps, graphics, advertisements, pop videos, logos, statistical information.

Reading, Writing & Listening

This module demonstrate a range of reading techniques, to include skimming, scanning, in-depth study, identifying key points, extracting information, evaluating bias and purpose. Participants will extract the main facts, ideas, issues and opinions from a variety of aural and written sources, to include spoken and written media texts and material relevant to a vocational area.

Information Technology

This module explores the study of various communication technologies, networks, and information systems. It explores the fundamental principles and advancements in telecommunications, data transmission, internet technologies, and their impact on our interconnected world. Students delve into topics such as network protocols, wireless communication, data security, and the convergence of technologies.

Communication & Legislation

This module delves into the intricate web of laws and regulations that govern the communications industry. It covers topics such as telecommunications law, media regulations, intellectual property rights, privacy laws, and digital ethics. Students gain a comprehensive understanding of how these legal frameworks shape and influence communication technologies and practices.

Find Out More – Frequently Asked Questions

Why Should I Choose Optimum Limited

Optimum Limited provides a wide range of business development, consultancy and training, accredited and non-accredited to companies across all industry sectors, whilst also offering client-specific and scheduled training programmes. 

Since its establishment in 1990, Optimum has demonstrated a clear correlation between people development and the bottom line. This ethos has helped Optimum in establishing a portfolio of highly reputable clients in the private sector, state and local agencies, universities and professional bodies,nationally and internationally. As a preferred choice provider and partner to many of Ireland’s leading businesses, we have learned that the key to our success is putting their success first. Our focus is on building lasting partnerships that offer positive outcomes and an engaging and rewarding learning experience. 

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Who Should Apply

This Communications course is suitable for a broad spectrum of individuals, including professionals seeking to improve their workplace communication, students aiming to strengthen their academic writing and presentation abilities, job seekers looking to enhance their employability, and anyone interested in refining their overall communication skills for personal or professional growth.

Entry Requirements

  • Level 3/4 or equivalent in a relevant subject area
  • Proficient in the English language
  • Basic IT Skills
  • Competent in self-directed learning

For more details on participation suitability of this course, check out our learner handbook (click here) or contact us directly at / (01) 672 8628

What Study Options Are Available

Many of our courses are now available in a variety of classroom formats. All formats cover the same course content.

Live Virtual Online Classroom

Live lectures are delivered using Zoom ( or MS Teams if requested. During these sessions, your tutors will use interactive learning elements to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their video and microphones so that they can ask questions and enhance peer to peer learning

Online courses can be accessed from any computer or laptop with an internet connection.

In-Person and Onsite Classroom

Optimum Limited can provide in-company onsite training if requested. If there is not a classroom available, Optimum can provide a training room in the HQ Office in Dublin.

Optimum can also provide training in hotels conference rooms or room hires if requested.

On Demand

On Demand courses enable you to complete your course on your own time. Optimum have an e-learning platform called MyOptimum which includes a library of online on demand training programmes. This learning platform comprises of  pre-recorded videos and interactive powerpoints followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.

How Will This Course Benefit Me

This QQI accredited course will equip individuals with practical communication skills that can enhance personal and professional relationships, improve academic performance, and boost career prospects. By becoming more adept at conveying ideas, listening effectively, and adapting to diverse communication contexts, participants will gain confidence and the ability to thrive in various aspects of life.

Assessment Criteria

Skills Demonstration 50%
Portfolio 50%

Qualification & Progression Options

This course leads to a level 4 award on the National Framework of Qualifications.

QQI (Quality & Qualifications Ireland) is the national awarding body for further education and training in Ireland.

NFQ Credit Value: 15 credits

Students who successfully complete this programme may use this Level 4 credit towards the QQI Major Employment Skills Award (4M0857). To view more Major Awards that this programme can lead to, please contact us directly or visit

Payment & Funding Options

Payment Options:

Payments can be made by EFT, PayPal or Stripe. If you need to pay by other forms of payment, please enquire with us and we can let you know if this is possible.

Funding Options:

Due to our experience and reputation, Optimum are part of many panels that provide funding opportunities to businesses in different sectors. Funding can range from 10% – 35% subsidy. Contact the Optimum Team for further information.

Enquire through our contact form here.

How to Apply

If you have any queries and require further information, we would be happy to chat to you. Contact us directly at or talk to our team at (01) 672 8628

Enquire through our contact form here.

Check out our upcoming public training programmes here.

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