Customer Service Success Courses

Optimum Limited take immense pride in the comprehensive range of business training programmes we offer. Our customer service and client relationship training programmes are meticulously designed to empower individuals and organisations to excel in delivering exceptional customer experiences and cultivating enduring client relationships. With a comprehensive curriculum that encompasses crucial skills such as active listening, effective communication, problem-solving, and empathy, our training equips participants with the tools they need to meet and exceed customer expectations.

Whether you are in a frontline customer service role or managing client relationships at a higher level, our programme is tailored to meet your specific needs. Our experienced trainers, interactive sessions, and focus on real-world applications ensure that participants not only understand key concepts but also put them into practice in their daily interactions.

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Take your career to the next level

Optimum’s preferred style of delivery is extremely interactive with tangible outcomes providing participants with a most effective learning experience. Optimum’s facilitators keep the subject areas vibrant and challenging.

Through constant research and development, the Optimum team adopt creative training techniques that are based on best practice in the marketplace – nationally and internationally. As a preferred choice provider and partner to many of Ireland’s leading businesses, we have learned that the key to our success is putting their success first. Our commitment to quality is enhanced by the enthusiasm of our team and our recognition of the standards you set.

Optimum Limited deliver in the following classroom environments:

  • In-Person Classroom
  • In-House Classroom
  • Live Virtual Classroom
  • Online Classroom

Explore our Customer Service and Client Relationship training courses now and take your skills to the next level!

All Training Courses

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Customer Service Excellence

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Customer Service QQI Level 5

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Client Relationship Management

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Challenging Customer Conversations

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Excellence in Sales

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Telephone Techniques Courses

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Contact Us Today

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Frequently Asked Questions

Why should I choose Optimum Limited training?

Optimum Limited provides a wide range of business development, consultancy and training, accredited and non-accredited to companies across all industry sectors, whilst also offering client-specific and scheduled training programmes. 

Since its establishment in 1990, Optimum has demonstrated a clear correlation between people development and the bottom line. This ethos has helped Optimum in establishing a portfolio of highly reputable clients in the private sector, state and local agencies, universities and professional bodies,nationally and internationally. As a preferred choice provider and partner to many of Ireland’s leading businesses, we have learned that the key to our success is putting their success first. Our focus is on building lasting partnerships that offer positive outcomes and an engaging and rewarding learning experience. 

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Who should apply for these courses?

Professionals across various industries and roles, including customer service representatives, salespeople, account managers, and business professionals, should apply for customer service and client relationship training courses to enhance their ability to provide exceptional service and foster lasting client relationships.

What study options are available for these courses?

Many of our courses are now available in a variety of classroom formats. All formats cover the same course content.

Live Virtual Online Classroom

Live lectures are delivered using Zoom ( or MS Teams if requested. During these sessions, your tutors will use interactive learning elements to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their video and microphones so that they can ask questions and enhance peer to peer learning

Online courses can be accessed from any computer or laptop with an internet connection.

In-Person and Onsite Classroom

Optimum Limited can provide in-company onsite training if requested. If there is not a classroom available, Optimum can provide a training room in the HQ Office in Dublin.

Optimum can also provide training in hotels conference rooms or room hires if requested.

On Demand

On Demand courses enable you to complete your course on your own time. Optimum have an e-learning platform called MyOptimum which includes a library of online on demand training programmes. This learning platform comprises of  pre-recorded videos and interactive powerpoints followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.

How will these courses benefit me?

Participating in customer service and client relationship training courses benefits participants by equipping them with the skills and knowledge needed to provide exceptional service, build and maintain positive client relationships, drive client satisfaction, loyalty, and repeat business, and advance their careers through enhanced client-centric skills.

What are my payment and funding options?

Payment Options:

Payments can be made by EFT, PayPal or Stripe. If you need to pay by other forms of payment, please enquire with us and we can let you know if this is possible.

Funding Options:

Due to our experience and reputation, Optimum are part of many panels that provide funding opportunities to businesses in different sectors. Funding can range from 10% – 35% subsidy. Contact the Optimum Team for further information.

Enquire through our contact form here.

How do I apply?

If you have any queries and require further information, we would be happy to chat to you. Contact us directly at or talk to our team at (01) 672 8628

Enquire through our contact form here.

Check out our upcoming public training programmes here.

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