Customer Service Success Courses

"Excellent – supportive and encouraging. Excellent communicator with an obvious passion for the job. Very interesting to listen to and engage with"

"Excellent – as front of house, I was taught how to give better service and listen to customer needs. Everything was explained in detail and all the questions were answered in depth. The most beneficial part was how to listen, understand and own customer complaints."

"Very relevant as it showed how to manage stress in a positive way and use time wisely."

“Very relevant to my current needs and the workshop was also well thought and well explained.”

"I found this course excellent and felt I learnt a lot in just two days. I would highly recommend it. I loved the homely atmosphere."

"Excellent content, very helpful trainer. The content was interesting and the trainer kept everyone actively involved"

Time & Stress Management is very important to me as an architect. The workshop was great as it highlighted areas I can work on. A very effective course.

"Excellent quality – tailored to individual needs throughout. Great communication and possessed a clear and effective layout."

"The programme was excellent and has been a great help to me. Highly interactive, massively motivational and thoroughly enjoyable."

“Excellent delivery and quality of content”

“Excellent content, great explanations and examples give”

“Absolutely Brilliant. Every part of the workshop was of benefit and more like this please!”

"I highly rate this workshop. It opens your eyes and mind to more ideas and how information can be stored and digested."

"Very good content, interesting and well delivered. The trainer was excellent, very engaging and enthusiastic."

"This training course was both hugely informative and engaging throughout.Top class speakers on each module with years of experience and know how and the encouragement for everyone’s business. The 5 week module was planned in great detail with every week linking in to the previous module. Cannot recommend this course enough, well done Optimum!!"

“Very relevant – this will stimulate my thinking. High standard, professional presentation and relevant content”

The course had lots of involvement with different stakeholders. Excellent content and the most beneficial aspect was getting to know how to approach other people’s personalities.

"The course was very useful! I would recommend the course to other colleagues and decision makers in the company."

“The course was very informative and an absolute necessity”

“A very relevant workshop, I would rate very highly and I thought the little nuggets of information from the lecturers own past experience were of great benefit.”

"The course with the trainer was excellent. Probably the best three hours training I’ve received and would definitely recommend this course to anyone running their business..."

"The workshop was perfect timing for me and was an inspiration. The trainer was excellent."

"I learnt some new aspects of Excel that will most definitely make my daily tasks much easier. Very effective trainer and I have improved my knowledge dealing with large data"

"Excellent! Engaging and helpful and couldn't be more thankful"

“I found the training provided by Optimum very relevant and helpful . The course facilitators were excellent. It was a fantastic programme”

"The content was excellent and very focused. The trainer was knowledgeable and friendly. I learnt a lot."

"Excellent. one of the best Finance workshops yet! Excellent facilitator also"

"The tutor was a very good facilitator, very professional and kept everyone’s attention. The content was much better than any other customer service course I have been on. It was more relevant for what we do."

"The workshop trainer and content were excellent."

“Extremely relevant, excellent programme”

"Negotiation skills are very important on a day to basis and I really found exploring different behaviours that occur in negotiations most beneficial"

A very relevant workshop, good quality and relatable content

"I found this workshop very relevant to my current role and it will greatly help me in managing future projects and establishing good relationships when entering new factories. The facilitator was very clear, worked well with the group and covered all topics very clearly."

"Excellent workshop on how to 'Manage Your Finances'. Easy to follow practical exercises and presentation learning balanced well"

"Very, very good Customer Service Excellence Programme and would really recommend to everyone"

“Today’s workshop covering Small Business Accounting was excellent and very relevant with great exercises.”

"The Workshop was excellent."

“A very relevant workshop, I would rate very highly and I thought the little nuggets of information from the lecturers own past experience were of great benefit.”

"Very high quality – great insight on what needs to be done. Good time to voice our opinions."

"10/10 - Excellent Finance session. Ronan is 10/10 - Excellent"

"Loved the well organised modules provided by Optimum Limited Training - would definitely recommend this course to anyone setting up their own business and anyone currently new to working for themselves. Five Stars!"

"Excellent – I am confident now that I can prepare, deliver and evaluate a training session or presentation to a higher standard as a result of this workshop."

“A well-conceived programme, great for networking. All the speakers were knowledgeable and helpful , it was great.”

"Excellent content, varied and relevant. The trainer was knowledgeable and used real life experiences."

"The course was excellent. My business is growing from strength to strength. I can only give the highest recommendation for the training facilitator. Thank you very much!"

“Excellent”

"Excellent – as front of house, I was taught how to give better service and listen to customer needs. Everything was explained in detail and all the questions were answered in depth. The most beneficial part was how to listen, understand and own customer complaints."

"Insightful, informative and practical. Understanding the structure of Sales and the importance of human factors was of most benefit to me"

"Very relevant – it flowed and seemed to adapt to our situations very smoothly."

“Excellent quality of content, excellent workshop facilitator“

“The trainer was excellent, the role play benefited me most because it combined learning and fun”

“Very relevant – the online/social media will be a majoy part of the marketing campaign”

“Trainer was very approachable and gave clear, concise explanation of content”

"The workshop was brilliant – it really opened my mind to changes I needed to make. I loved the whole workshop. It was very beneficial."

“I found the Budgeting & Costing workshop excellent, in particular, how to work around selling to retailers and looking at profits.”

"Very relevant to my business. How to set up a Company Facebook Page was most useful and 10/10 for today's facilitator""

"The quality of this Train the Trainer course was very high and very relevant to my needs. We got through a lot and I would highly rate our facilitator"

“I found the workshop to be very beneficial and educational. I feel I can incorporate this new skill into my own work”

“The lecturers were really engaging. An excellent format which is geared toward meeting people. Excellent discussions, great panels and balanced across all aspects of the current music industry. The Legal module included the best explanation of publishing rights I have ever been given. The finance module was brilliant and is what every musician needs to learn if they are hoping to keep their own books.”

"Insightful, informative and practical. Understanding the structure of Sales and the importance of human factors was of most benefit to me"

"Train the Trainer has been relevant to any role I have had in the last 3 years and it has been one of the more interesting courses I have taken in my life."

"Very relevant – will help me greatly in dealing with many situations associated with my role."

"Excellent quality – tailored to individual needs throughout. Great communication and possessed a clear and effective layout."

"The trainer was confident and very helpful in explaining details."

"Communication is the key, the quality and the delivery was very good."

"The content was so relevant to our training needs and the standard was so good and very professional but informal. 10/10."

“Provides a really good grounding of the music industry and how to navigate your path through it. It had a really good overview of important aspects of contracts, copyright and getting true value for your work.”

"Extremely relevant. My role will require to present information to clients and I now feel more confident. Extremely interesting, informative and professional. My attention was held for the entire day."

“Very useful as I deal with people all the time and always like to self- develop and be prepared with issues I am confronted with”

"Excellent quality of workshop and the breakdown of what negotiation means and what it entails was of great benefit to me"

“Very relevant – Social media use for the promotion of business is the way to go/plan for the future”

"Excellent content, very helpful trainer. The content was interesting and the trainer kept everyone actively involved"

"Perfect workshop - great understanding and overview of digital marketing. Excellent content and perfect for me as a beginner!"

"Thanks to everyone involved in this programme as it made me more focused and determined more than ever to succeed."

"I approached Optimum as I have worked with them before and I have completed several courses personally. Optimum helped us to develop our managers in all aspects of our business. The end result was above expectations and very beneficial to all involved. One thing I liked was their attention to detail. I found the experience to be very rewarding and helpful. I would highly recommend Optimum to people who need to take their business to the next level of expertise."

“The workshop was very good. A very large part of my current job role is dealing with clients. The tutor was an excellent speaker and told relevant stories to back up his message“

"Very effective, friendly and professional."

"The workshop was brilliant – it really opened my mind to changes I needed to make. I loved the whole workshop. It was very beneficial."

“The Course was excellent. The discipline of working through a thorough Marketing plan was a fantastic and invaluable exercise.”

“Great advice and tips, very personable, open and direct. “

"Very informative workshop, very engaging and held my attention for the full day. The course exceeded my expectations"

“Very relevant in helping me decide what road to take in the future”

“The business plan – [The trainer] broke it down and made something that I found very tricky a lot easier to manage. [The trainer] was very good – kept it light but also gave some real insight to business”

“It was very palatable and easy to follow and logical. The effectiveness was very high”

“Very effective. Good quality and high standard – practical aspects of appliance of product and company”

“Content was very good, lots of tips and tricks to take away with you, Maria was excellent – full of knowledge and practical advice, gave a personal touch to the workshop”

“Very good quality of content and very relevant to my role”

“Extremely good workshop. Work examples were best”

“Excellent, 10/10. All content was excellent and Greg was excellent also.”

“The workshop was very relevant and of a really good standard, the open conversation in class was great and I found it quite motivating.”

“Very high quality – Plenty of content and lots of opportunities for engagement and learning”

"The course was very relevant to me as I deal with a vast number of people on a daily basis. Good to have the tools/knowledge on how to deal with different behavioural types"

“Spot on! Exactly what I needed”

“The Trainer was excellent- 10 out of 10”

"Very relevant workshop for both negotiating with staff and employees which was excellent and very interactive"

"The workshop was very relevant for me. The trainer was very effective."

“The course was excellent. The best evaluation I can give is that I would gladly recommend Optimum to my colleagues and friends”.

“Very coherent, easy to relate to and very well communicated with everyone in the class. Overall, excellent content and standard. The workshop was very effective. The tutor was easy to get on with and brought about an easy and comfortable environment”

“I found that the course was not just an excellent course, but was superbly executed. I thought Ronnie’s input into the course was especially important as he had an interest in the students and in the projects they were putting together”

"Fantastic programme – great balance between workshops, networking and mentoring."

“Optimum go the extra mile, they listen to their clients and are a good investment for any business who wants to invest in their people to give their company the edge on their competitors”

"10/10 on overall standard of this Excel workshop and everything was presented very well and was interactive throughout"

“Quality of content was excellent”

"Excellent workshop. It has helped me be more confident in talking to me team members and staff"

“Optimum Limited has been delivering training to Northside Partnership clients for a number of years and has always demonstrated a real understanding of what was truly needed. They consistently deliver an excellent tailored and professional service and we recommend them highly”

“The learning experience was excellent and the practically worked examples were very beneficial”

"I am pleased that I got the opportunity to do this programme. It made me believe in myself."

“Extremely relevant. I will now be able to work out the main finances of my start up. Very knowledgeable and very interactive”

"Very helpful as it makes me think about problems and issues that I have noticed but not paid enough attention."

"Great to learn about funding and have great panelists with life experience in attendance for the workshop"

"Absolutely brilliant – very engaging and funny while still getting all points across. Probably the most helpful of all workshops in relation to day to day responsibilities."

"An excellent, well presented workshop with discussion of real applicable situations regarding key negotiation factors"

"The workshop was interesting and very motivating. The trainer was insightful & an excellent communicator."

"Excellent standard, the content was very relevant to my role"

"Fantastic course! I learned a lot and achieved my pre-course goal"

"Today’s workshop was very relevant to my role. The quality of content and overall standard was of an extremely high level. The skills and information covered will assist me greatly in my job. Louise the facilitator was very effective. The group worked in a relaxed and all inclusive learning environment over the last two days, and this is due to Louise. It has been a very enjoyable session."

“The workshop quality and content was excellent. Ronnie was also excellent, well presented, simplified everything with good examples and brought humour to a normally boring topic!”

“An excellent course, helped me to understand how to find my niche in the music industry and how to market myself. The content was excellent, in particular the examples of tour booklets and support documentation”

"Very relevant to my current needs and the needs of the business. The group discussions and role plays were fantastic and always nice to hear other people's perspective and experience"

“I found the programme very informative, the lecturers were great and the panels too. The legal structure and sole trading sections were very beneficial and the financial module was really good – keep it going!”

"There was excellent material and brilliantly delivered."

“I didn’t want the course to end! It was absolutely great and the lecturer was super friendly and approachable and made a boring subject super interesting and fun. Learning about the best way to release an album and tour from a music industry professional was fantastic.”

“A really worthwhile module – I learned more than I thought and got some fantastic advice – all round. The lectures were really inspiring, delivered warmly with content that is incredibly important and relevant to today’s music industry.”

“Very effective workshop, clear communication, facilitated discussion. The course will stand to me in every walk of life”

"The workshop was very good and very enjoyable, lots of class interaction. The trainer was excellent, everything was presented very clearly."

"I would honestly say 10/10 for this workshop. Doing the presentations gives you more confidence and was very effective. Overall it was a workshop that I gained a lot from it."

"This was one of the most informative, worthwhile and beneficial course I have taken. I really enjoyed all the lectures and I’m looking forward to bringing my business to the next level with the skills I have acquired."

"Very relevant as it showed how to manage stress in a positive way and use time wisely."

“The course was very good, relevant and interactive. The trainer was open to questions and the cash flow section of the workshop was of the most benefit to me, a practical way of teaching.”

"Very helpful as it makes me think about problems and issues that I have noticed but not paid enough attention."

Very relevant for dealing with other personalities, the personality test helped me to better understand myself so that I can work better with other people.

"Very relevant and helpful course. Excellent content and working on Pivot Tables and Macros were of most benefit"

“Excellent course facilitator, content, materials, trainers, and location were all of the highest standard. Very pleased to have done the course and will consider for any future requirements that I or my company may have”.

"Very good advice with well presented content and very knowledgeable trainers."

"The workshop was extremely helpful to me. The workshop presentation was of a very high standard. The tutor today was excellent at his job and an excellent communicator."

“Great course. Well worth the fee. Very informative and a number of very important topics were covered and well presented”

"Excellent standard, the content was very relevant to my role"

“I really enjoyed the overall course and would highly recommend it”

"Today's workshop was very relevant to my needs. I will be more structured in my TNAs and I feel more prepared to re-design our existing training courses"

“10/10. Brilliant, great lecture and very informative”

"Absolutely brilliant. Couldn't have asked for more"

"I completed a Fundamentals of Business Accounting Programme through Optimum Limited Training and it was truly an enjoyable course. It was a four week course, one evening a week. I learned a lot from the trainer during this time which will help me understand the financial side of my growing business a little bit better. I recommend this course to anyone either starting up a business or already in business looking for a refresher. Thank you!"

"Content was high quality, the facilitator was very effective and the points were put across clearly and were made relevant"

"Excellent. The 'What is Driving Your Business' workshop and the material was exactly what we were looking for to begin framing a road-map"

“Very relevant especially in how I manage priority tasks and time”

"Very relevant workshop in providing framework to a marketing campaign for a small business in the entertainment world"