Communications QQI Level 5

Overview –The aim of this training programme is to equip students with effective communication skills across various mediums, fostering both personal and professional growth. Through this programme, participants will enhance their ability to express ideas, listen actively, and engage in meaningful interactions. Ultimately, the programme aims to produce confident and articulate communicators who can navigate diverse communication contexts with ease and contribute positively to their communities and workplaces.

QQI Course Code: Communications 5N0690

QQI Level 5

5 Days


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Module Breakdown

Introduction to Interpersonal Communication

This module investigates the different communications styles and explore the impact on personal and professional relationships. Participants will develop an assertive mindset for application in a range of situations. Participants will learn essential skills for building rapport, active listening, and resolving conflicts, which are crucial in both personal relationships and professional settings

The Communication Process – Verbal & Non Verbal

This module explores how verbal and non-verbal cues work together to convey messages effectively. Participants will learn how to harness the power of words, tone, body language, and gestures to convey their intentions clearly and interpret the cues of others accurately. By delving into this essential aspect of communication, students acquire the skills needed to navigate nuanced interactions, fostering stronger connections and improving their overall communication prowess.

Research & Written Communication

In this module, participants learn how to conduct thorough research, critically analyse information, and present their findings coherently in written form. The focus extends beyond academic writing to practical applications, helping participants develop the skills needed for crafting compelling reports, proposals, and business documents. This module empowers students to become proficient in written communication, a vital skill for success in both academic and professional endeavors, enabling them to convey their ideas with clarity and impact.

Communications and Information Technology

This module explores the dynamic intersection of communication and technology in today’s digital age.  Participants will gain insights into the use of digital tools, social media platforms, and online communication methods to connect with diverse audiences effectively.

Communication Styles, Tools & Techniques

This module dives into the diverse world of communication by exploring various styles, tools, and techniques. Participants will learn to adapt their communication to different situations and audiences, enhancing their interpersonal and professional effectiveness. This module introduces students to a toolbox of communication methods, including active listening, persuasive speaking, and conflict resolution, empowering them with versatile skills to navigate complex communication scenarios.

Find Out More – Frequently Asked Questions

Why Should I Choose Optimum Limited

Optimum Limited provides a wide range of business development, consultancy and training, accredited and non-accredited to companies across all industry sectors, whilst also offering client-specific and scheduled training programmes. 

Since its establishment in 1990, Optimum has demonstrated a clear correlation between people development and the bottom line. This ethos has helped Optimum in establishing a portfolio of highly reputable clients in the private sector, state and local agencies, universities and professional bodies,nationally and internationally. As a preferred choice provider and partner to many of Ireland’s leading businesses, we have learned that the key to our success is putting their success first. Our focus is on building lasting partnerships that offer positive outcomes and an engaging and rewarding learning experience. 

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Who Should Apply

This Communications course is suitable for a broad spectrum of individuals, including professionals seeking to improve their workplace communication, students aiming to strengthen their academic writing and presentation abilities, job seekers looking to enhance their employability, and anyone interested in refining their overall communication skills for personal or professional growth.

Entry Requirements

  • Level 4 or equivalent in a relevant subject area
  • Proficient in the English language
  • Basic IT Skills
  • Competent in self-directed learning

For more details on participation suitability of this course, check out our learner handbook (click here) or contact us directly at / (01) 672 8628

What Study Options Are Available

Many of our courses are now available in a variety of classroom formats. All formats cover the same course content.

Live Virtual Online Classroom

Live lectures are delivered using Zoom ( or MS Teams if requested. During these sessions, your tutors will use interactive learning elements to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their video and microphones so that they can ask questions and enhance peer to peer learning

Online courses can be accessed from any computer or laptop with an internet connection.

In-Person and Onsite Classroom

Optimum Limited can provide in-company onsite training if requested. If there is not a classroom available, Optimum can provide a training room in the HQ Office in Dublin.

Optimum can also provide training in hotels conference rooms or room hires if requested.

On Demand

On Demand courses enable you to complete your course on your own time. Optimum have an e-learning platform called MyOptimum which includes a library of online on demand training programmes. This learning platform comprises of  pre-recorded videos and interactive powerpoints followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.

How Will This Course Benefit Me

This QQI accredited course will equip individuals with practical communication skills that can enhance personal and professional relationships, improve academic performance, and boost career prospects. By becoming more adept at conveying ideas, listening effectively, and adapting to diverse communication contexts, participants will gain confidence and the ability to thrive in various aspects of life.

Assessment Criteria

Skills Demonstration 50%
Portfolio 50%

Qualification & Progression Options

This course leads to a level 5 award on the National Framework of Qualifications.

QQI (Quality & Qualifications Ireland) is the national awarding body for further education and training in Ireland.

NFQ Credit Value: 15 credits

Students who successfully complete this programme may use this Level 5 credit towards the QQI Major E-Business Award (5M0828). To view more Major Awards that this programme can lead to, please contact us directly or visit

Payment & Funding Options

Payment Options:

Payments can be made by EFT, PayPal or Stripe. If you need to pay by other forms of payment, please enquire with us and we can let you know if this is possible.

Funding Options:

Due to our experience and reputation, Optimum are part of many panels that provide funding opportunities to businesses in different sectors. Funding can range from 10% – 35% subsidy. Contact the Optimum Team for further information.

Enquire through our contact form here.

How to Apply

If you have any queries and require further information, we would be happy to chat to you. Contact us directly at or talk to our team at (01) 672 8628

Enquire through our contact form here.

Check out our upcoming public training programmes here.

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