Mastering Telephone Techniques with Customers Workshop

Overview – This comprehensive training programme is focused on empowering individuals to deliver exceptional customer service experiences over the phone. Participants will learn to handle customer inquiries, resolve issues, and build rapport effectively. This training covers essential skills such as active listening, empathetic communication, problem-solving, and conflict resolution tailored specifically for telephone interactions.

By providing practical tools and strategies, this programme equips participants to provide outstanding customer service, enhance customer satisfaction, and strengthen customer loyalty, ultimately contributing to the organisation’s success and reputation for excellence in customer care.

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Strategic Telephone Sales Mastery Workshop

Overview – This course identifies the specific selling techniques and strategies that salespeople need to be effective over the phone. The programme is designed to teach participants how to prospect, qualify and close a sale over the telephone. Participants will know how to plan and conduct successful prospecting calls to either further the sales process or to disqualify the prospect.

This programme will lead to increased awareness of the techniques, terminology and process involved in developing sales strategies. Successful closing techniques will be identified and the importance of making a positive impact to build lasting, valuable relationships will be highlighted.

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Dialing Success: Your Path to Phone Excellence

Frequently Asked Questions

Why should I choose Optimum Limited training?

Optimum Limited provides a wide range of business development, consultancy and training, accredited and non-accredited to companies across all industry sectors, whilst also offering client-specific and scheduled training programmes. 

Since its establishment in 1990, Optimum has demonstrated a clear correlation between people development and the bottom line. This ethos has helped Optimum in establishing a portfolio of highly reputable clients in the private sector, state and local agencies, universities and professional bodies,nationally and internationally. As a preferred choice provider and partner to many of Ireland’s leading businesses, we have learned that the key to our success is putting their success first. Our focus is on building lasting partnerships that offer positive outcomes and an engaging and rewarding learning experience. 

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Who should apply for this course?

Sales and customer service professionals, as well as anyone who engages in phone-based communication, should apply for telephone techniques training to elevate their skills and boost sales effectiveness.

What study options are available for this course?

Many of our courses are now available in a variety of classroom formats. All formats cover the same course content.

Live Virtual Online Classroom

Live lectures are delivered using Zoom ( or MS Teams if requested. During these sessions, your tutors will use interactive learning elements to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their video and microphones so that they can ask questions and enhance peer to peer learning

Online courses can be accessed from any computer or laptop with an internet connection.

In-Person and Onsite Classroom

Optimum Limited can provide in-company onsite training if requested. If there is not a classroom available, Optimum can provide a training room in the HQ Office in Dublin.

Optimum can also provide training in hotels conference rooms or room hires if requested.

On Demand

On Demand courses enable you to complete your course on your own time. Optimum have an e-learning platform called MyOptimum which includes a library of online on demand training programmes. This learning platform comprises of  pre-recorded videos and interactive powerpoints followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.

How will this course benefit me?

Participating in telephone techniques training benefits individuals by equipping them with the essential communication and sales skills needed to enhance customer interactions, close deals more effectively, build rapport, and ultimately increase sales revenue while fostering personal and professional growth.

What are my payment and funding options?

Payment Options:

Payments can be made by EFT, PayPal or Stripe. If you need to pay by other forms of payment, please enquire with us and we can let you know if this is possible.

Funding Options:

Due to our experience and reputation, Optimum are part of many panels that provide funding opportunities to businesses in different sectors. Funding can range from 10% – 35% subsidy. Contact the Optimum Team for further information.

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How do I apply?

If you have any queries and require further information, we would be happy to chat to you. Contact us directly at or talk to our team at (01) 672 8628

Enquire through our contact form here.

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