Mastering the Art of Emotional Intelligence

Overview – Emotional Intelligence is the ability that our brain has to recognise, manage and express emotions in an effective manner. Like IQ, EQ differs from one person to another, getting fluent in the language of emotions can help us to deal with people in a way that nurtures our relationships and empowers them, both personally and professionally.

These are frequently called “soft skills” when indeed they are often the hardest part of great leadership and team success.

This training programme will uncover the practical implications of emotional intelligence and discuss the effects in our day -to day lives. Having the ability to understand other’s emotions gives participants a distinctive advantage, and having new competencies associated with emotional and social intelligence leads to a greater performance.

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Course Content

  • Explore how to ensure your communication is clear, concise, and easily understood
  • Understand emotions, triggers, and behavioral patterns.
  • Communication styles to suit the individual and context.
  • Enhance questioning, listening and empathy skills.
  • Explore how to communicate more difficult or sensitive messages.
  • Build and maintain trust with clients through effective communication practices.
  • Understand how to display high levels of emotional intelligence through your message content and delivery.
  • Techniques to manage stress and maintain emotional balance in challenging situations.
  • Develop strategies to manage and control their emotional responses, leading to better impulse control and decision-making.

Frequently Asked Questions

Why should I choose Optimum Limited training?

Optimum Limited provides a wide range of business development, consultancy and training, accredited and non-accredited to companies across all industry sectors, whilst also offering client-specific and scheduled training programmes. 

Since its establishment in 1990, Optimum has demonstrated a clear correlation between people development and the bottom line. This ethos has helped Optimum in establishing a portfolio of highly reputable clients in the private sector, state and local agencies, universities and professional bodies,nationally and internationally. As a preferred choice provider and partner to many of Ireland’s leading businesses, we have learned that the key to our success is putting their success first. Our focus is on building lasting partnerships that offer positive outcomes and an engaging and rewarding learning experience. 

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Who should apply for this course?

Emotional intelligence training is suitable for individuals of all backgrounds and professions who aim to improve their emotional awareness, interpersonal skills, and overall well-being, fostering success in both personal and professional relationships.

What study options are available for this course?

Many of our courses are now available in a variety of classroom formats. All formats cover the same course content.

Live Virtual Online Classroom

Live lectures are delivered using Zoom ( or MS Teams if requested. During these sessions, your tutors will use interactive learning elements to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their video and microphones so that they can ask questions and enhance peer to peer learning

Online courses can be accessed from any computer or laptop with an internet connection.

In-Person and Onsite Classroom

Optimum Limited can provide in-company onsite training if requested. If there is not a classroom available, Optimum can provide a training room in the HQ Office in Dublin.

Optimum can also provide training in hotels conference rooms or room hires if requested.

On Demand

On Demand courses enable you to complete your course on your own time. Optimum have an e-learning platform called MyOptimum which includes a library of online on demand training programmes. This learning platform comprises of  pre-recorded videos and interactive powerpoints followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.

How will this course benefit me?

Participating in emotional intelligence training will benefit learners by equipping them with the skills to better understand and manage their emotions, enhance interpersonal relationships, communicate effectively, make sound decisions, and navigate complex situations with emotional intelligence, ultimately leading to improved mental health, enhanced personal and professional relationships, and greater overall life satisfaction.

What are my payment and funding options?

Payment Options:

Payments can be made by EFT, PayPal or Stripe. If you need to pay by other forms of payment, please enquire with us and we can let you know if this is possible.

Funding Options:

Due to our experience and reputation, Optimum are part of many panels that provide funding opportunities to businesses in different sectors. Funding can range from 10% – 35% subsidy. Contact the Optimum Team for further information.

Enquire through our contact form here.

How do I apply?

If you have any queries and require further information, we would be happy to chat to you. Contact us directly at or talk to our team at (01) 672 8628

Enquire through our contact form here.

Check out our upcoming public training programmes here.

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