Customer Service Success Courses

“I found the workshop to be very beneficial and educational. I feel I can incorporate this new skill into my own work”

"Extremely relevant. My role will require to present information to clients and I now feel more confident. Extremely interesting, informative and professional. My attention was held for the entire day."

“Extremely relevant. I will now be able to work out the main finances of my start up. Very knowledgeable and very interactive”

Very relevant for dealing with other personalities, the personality test helped me to better understand myself so that I can work better with other people.

“The course was excellent. The best evaluation I can give is that I would gladly recommend Optimum to my colleagues and friends”.

"Very informative workshop, very engaging and held my attention for the full day. The course exceeded my expectations"

"Very relevant to my business. How to set up a Company Facebook Page was most useful and 10/10 for today's facilitator""

“Trainer was very approachable and gave clear, concise explanation of content”

“The learning experience was excellent and the practically worked examples were very beneficial”

“Very relevant especially in how I manage priority tasks and time”

“Very coherent, easy to relate to and very well communicated with everyone in the class. Overall, excellent content and standard. The workshop was very effective. The tutor was easy to get on with and brought about an easy and comfortable environment”

"Very high quality – great insight on what needs to be done. Good time to voice our opinions."

"The content was excellent and very focused. The trainer was knowledgeable and friendly. I learnt a lot."

"Excellent workshop on how to 'Manage Your Finances'. Easy to follow practical exercises and presentation learning balanced well"

"Today’s workshop was very relevant to my role. The quality of content and overall standard was of an extremely high level. The skills and information covered will assist me greatly in my job. Louise the facilitator was very effective. The group worked in a relaxed and all inclusive learning environment over the last two days, and this is due to Louise. It has been a very enjoyable session."

"Excellent! Engaging and helpful and couldn't be more thankful"

"Very relevant and helpful course. Excellent content and working on Pivot Tables and Macros were of most benefit"

"Excellent quality – tailored to individual needs throughout. Great communication and possessed a clear and effective layout."

“Very effective. Good quality and high standard – practical aspects of appliance of product and company”

"Excellent – supportive and encouraging. Excellent communicator with an obvious passion for the job. Very interesting to listen to and engage with"

"Absolutely brilliant – very engaging and funny while still getting all points across. Probably the most helpful of all workshops in relation to day to day responsibilities."

“Very relevant in helping me decide what road to take in the future”

"Fantastic course! I learned a lot and achieved my pre-course goal"

"Excellent content, very helpful trainer. The content was interesting and the trainer kept everyone actively involved"

"Communication is the key, the quality and the delivery was very good."

“The Course was excellent. The discipline of working through a thorough Marketing plan was a fantastic and invaluable exercise.”

“Very useful as I deal with people all the time and always like to self- develop and be prepared with issues I am confronted with”

“I didn’t want the course to end! It was absolutely great and the lecturer was super friendly and approachable and made a boring subject super interesting and fun. Learning about the best way to release an album and tour from a music industry professional was fantastic.”

“The business plan – [The trainer] broke it down and made something that I found very tricky a lot easier to manage. [The trainer] was very good – kept it light but also gave some real insight to business”

"Negotiation skills are very important on a day to basis and I really found exploring different behaviours that occur in negotiations most beneficial"

"Excellent quality of workshop and the breakdown of what negotiation means and what it entails was of great benefit to me"

“Optimum Limited has been delivering training to Northside Partnership clients for a number of years and has always demonstrated a real understanding of what was truly needed. They consistently deliver an excellent tailored and professional service and we recommend them highly”

“A very relevant workshop, I would rate very highly and I thought the little nuggets of information from the lecturers own past experience were of great benefit.”

“Excellent”

"Very helpful as it makes me think about problems and issues that I have noticed but not paid enough attention."

“I found the training provided by Optimum very relevant and helpful . The course facilitators were excellent. It was a fantastic programme”

“A really worthwhile module – I learned more than I thought and got some fantastic advice – all round. The lectures were really inspiring, delivered warmly with content that is incredibly important and relevant to today’s music industry.”

"Fantastic programme – great balance between workshops, networking and mentoring."

"Today's workshop was very relevant to my needs. I will be more structured in my TNAs and I feel more prepared to re-design our existing training courses"

"The course was excellent. My business is growing from strength to strength. I can only give the highest recommendation for the training facilitator. Thank you very much!"

"Absolutely brilliant. Couldn't have asked for more"

“A well-conceived programme, great for networking. All the speakers were knowledgeable and helpful , it was great.”

“I found that the course was not just an excellent course, but was superbly executed. I thought Ronnie’s input into the course was especially important as he had an interest in the students and in the projects they were putting together”

"Very relevant workshop in providing framework to a marketing campaign for a small business in the entertainment world"

"Content was high quality, the facilitator was very effective and the points were put across clearly and were made relevant"

"The workshop was very good and very enjoyable, lots of class interaction. The trainer was excellent, everything was presented very clearly."

"Excellent content, very helpful trainer. The content was interesting and the trainer kept everyone actively involved"

“Very relevant – Social media use for the promotion of business is the way to go/plan for the future”

“Great advice and tips, very personable, open and direct. “

"The course was very relevant to me as I deal with a vast number of people on a daily basis. Good to have the tools/knowledge on how to deal with different behavioural types"

“Content was very good, lots of tips and tricks to take away with you, Maria was excellent – full of knowledge and practical advice, gave a personal touch to the workshop”

"The Workshop was excellent."

“Excellent delivery and quality of content”

“Very relevant – the online/social media will be a majoy part of the marketing campaign”

"The course with the trainer was excellent. Probably the best three hours training I’ve received and would definitely recommend this course to anyone running their business..."

“It was very palatable and easy to follow and logical. The effectiveness was very high”

“Quality of content was excellent”

“Excellent content, great explanations and examples give”

"Excellent workshop. It has helped me be more confident in talking to me team members and staff"

“Excellent quality of content, excellent workshop facilitator“

"Excellent – as front of house, I was taught how to give better service and listen to customer needs. Everything was explained in detail and all the questions were answered in depth. The most beneficial part was how to listen, understand and own customer complaints."

"I found this course excellent and felt I learnt a lot in just two days. I would highly recommend it. I loved the homely atmosphere."

"Excellent. The 'What is Driving Your Business' workshop and the material was exactly what we were looking for to begin framing a road-map"

"Very relevant as it showed how to manage stress in a positive way and use time wisely."

"The workshop was interesting and very motivating. The trainer was insightful & an excellent communicator."

Time & Stress Management is very important to me as an architect. The workshop was great as it highlighted areas I can work on. A very effective course.

"Excellent standard, the content was very relevant to my role"

"I would honestly say 10/10 for this workshop. Doing the presentations gives you more confidence and was very effective. Overall it was a workshop that I gained a lot from it."

"Very good content, interesting and well delivered. The trainer was excellent, very engaging and enthusiastic."

"10/10 on overall standard of this Excel workshop and everything was presented very well and was interactive throughout"

"The workshop was extremely helpful to me. The workshop presentation was of a very high standard. The tutor today was excellent at his job and an excellent communicator."

"Insightful, informative and practical. Understanding the structure of Sales and the importance of human factors was of most benefit to me"

"This was one of the most informative, worthwhile and beneficial course I have taken. I really enjoyed all the lectures and I’m looking forward to bringing my business to the next level with the skills I have acquired."

“Today’s workshop covering Small Business Accounting was excellent and very relevant with great exercises.”

“The Trainer was excellent- 10 out of 10”

“The trainer was excellent, the role play benefited me most because it combined learning and fun”

“Optimum go the extra mile, they listen to their clients and are a good investment for any business who wants to invest in their people to give their company the edge on their competitors”

“Provides a really good grounding of the music industry and how to navigate your path through it. It had a really good overview of important aspects of contracts, copyright and getting true value for your work.”

"This training course was both hugely informative and engaging throughout.Top class speakers on each module with years of experience and know how and the encouragement for everyone’s business. The 5 week module was planned in great detail with every week linking in to the previous module. Cannot recommend this course enough, well done Optimum!!"

"An excellent, well presented workshop with discussion of real applicable situations regarding key negotiation factors"

"Very good advice with well presented content and very knowledgeable trainers."

"10/10 - Excellent Finance session. Ronan is 10/10 - Excellent"

"The course was very useful! I would recommend the course to other colleagues and decision makers in the company."

"The quality of this Train the Trainer course was very high and very relevant to my needs. We got through a lot and I would highly rate our facilitator"

“Very high quality – Plenty of content and lots of opportunities for engagement and learning”

"Very helpful as it makes me think about problems and issues that I have noticed but not paid enough attention."

“Spot on! Exactly what I needed”

“Very relevant – this will stimulate my thinking. High standard, professional presentation and relevant content”

“Extremely good workshop. Work examples were best”

"I completed a Fundamentals of Business Accounting Programme through Optimum Limited Training and it was truly an enjoyable course. It was a four week course, one evening a week. I learned a lot from the trainer during this time which will help me understand the financial side of my growing business a little bit better. I recommend this course to anyone either starting up a business or already in business looking for a refresher. Thank you!"

“The lecturers were really engaging. An excellent format which is geared toward meeting people. Excellent discussions, great panels and balanced across all aspects of the current music industry. The Legal module included the best explanation of publishing rights I have ever been given. The finance module was brilliant and is what every musician needs to learn if they are hoping to keep their own books.”

"Excellent. one of the best Finance workshops yet! Excellent facilitator also"

"Very, very good Customer Service Excellence Programme and would really recommend to everyone"

“The course was very informative and an absolute necessity”

"The trainer was confident and very helpful in explaining details."

“The workshop was very good. A very large part of my current job role is dealing with clients. The tutor was an excellent speaker and told relevant stories to back up his message“

"Very relevant to my current needs and the needs of the business. The group discussions and role plays were fantastic and always nice to hear other people's perspective and experience"

“Excellent, 10/10. All content was excellent and Greg was excellent also.”

"The tutor was a very good facilitator, very professional and kept everyone’s attention. The content was much better than any other customer service course I have been on. It was more relevant for what we do."

“A very relevant workshop, I would rate very highly and I thought the little nuggets of information from the lecturers own past experience were of great benefit.”

“I really enjoyed the overall course and would highly recommend it”

"I am pleased that I got the opportunity to do this programme. It made me believe in myself."

"Train the Trainer has been relevant to any role I have had in the last 3 years and it has been one of the more interesting courses I have taken in my life."

"Loved the well organised modules provided by Optimum Limited Training - would definitely recommend this course to anyone setting up their own business and anyone currently new to working for themselves. Five Stars!"

"Very relevant workshop for both negotiating with staff and employees which was excellent and very interactive"

“An excellent course, helped me to understand how to find my niche in the music industry and how to market myself. The content was excellent, in particular the examples of tour booklets and support documentation”

"I found this workshop very relevant to my current role and it will greatly help me in managing future projects and establishing good relationships when entering new factories. The facilitator was very clear, worked well with the group and covered all topics very clearly."

“I found the Budgeting & Costing workshop excellent, in particular, how to work around selling to retailers and looking at profits.”

"Very relevant as it showed how to manage stress in a positive way and use time wisely."

"Thanks to everyone involved in this programme as it made me more focused and determined more than ever to succeed."

"Excellent quality – tailored to individual needs throughout. Great communication and possessed a clear and effective layout."

"The workshop was very relevant for me. The trainer was very effective."

"Insightful, informative and practical. Understanding the structure of Sales and the importance of human factors was of most benefit to me"

“Very good quality of content and very relevant to my role”

“I found the programme very informative, the lecturers were great and the panels too. The legal structure and sole trading sections were very beneficial and the financial module was really good – keep it going!”

"Excellent content, varied and relevant. The trainer was knowledgeable and used real life experiences."

“The workshop was very relevant and of a really good standard, the open conversation in class was great and I found it quite motivating.”

“Great course. Well worth the fee. Very informative and a number of very important topics were covered and well presented”

"Perfect workshop - great understanding and overview of digital marketing. Excellent content and perfect for me as a beginner!"

"The workshop was brilliant – it really opened my mind to changes I needed to make. I loved the whole workshop. It was very beneficial."

“Extremely relevant, excellent programme”

"Excellent standard, the content was very relevant to my role"

“Excellent course facilitator, content, materials, trainers, and location were all of the highest standard. Very pleased to have done the course and will consider for any future requirements that I or my company may have”.

"Very relevant – will help me greatly in dealing with many situations associated with my role."

"Great to learn about funding and have great panelists with life experience in attendance for the workshop"

"I learnt some new aspects of Excel that will most definitely make my daily tasks much easier. Very effective trainer and I have improved my knowledge dealing with large data"

"Excellent – I am confident now that I can prepare, deliver and evaluate a training session or presentation to a higher standard as a result of this workshop."

“The course was very good, relevant and interactive. The trainer was open to questions and the cash flow section of the workshop was of the most benefit to me, a practical way of teaching.”

"There was excellent material and brilliantly delivered."

"The workshop trainer and content were excellent."

"Very effective, friendly and professional."

“Very effective workshop, clear communication, facilitated discussion. The course will stand to me in every walk of life”

"The programme was excellent and has been a great help to me. Highly interactive, massively motivational and thoroughly enjoyable."

"The workshop was perfect timing for me and was an inspiration. The trainer was excellent."

A very relevant workshop, good quality and relatable content

“Absolutely Brilliant. Every part of the workshop was of benefit and more like this please!”

"Excellent – as front of house, I was taught how to give better service and listen to customer needs. Everything was explained in detail and all the questions were answered in depth. The most beneficial part was how to listen, understand and own customer complaints."

The course had lots of involvement with different stakeholders. Excellent content and the most beneficial aspect was getting to know how to approach other people’s personalities.

"Very relevant – it flowed and seemed to adapt to our situations very smoothly."

"The content was so relevant to our training needs and the standard was so good and very professional but informal. 10/10."

“10/10. Brilliant, great lecture and very informative”

“Very relevant to my current needs and the workshop was also well thought and well explained.”

"I highly rate this workshop. It opens your eyes and mind to more ideas and how information can be stored and digested."

“The workshop quality and content was excellent. Ronnie was also excellent, well presented, simplified everything with good examples and brought humour to a normally boring topic!”

"I approached Optimum as I have worked with them before and I have completed several courses personally. Optimum helped us to develop our managers in all aspects of our business. The end result was above expectations and very beneficial to all involved. One thing I liked was their attention to detail. I found the experience to be very rewarding and helpful. I would highly recommend Optimum to people who need to take their business to the next level of expertise."

"The workshop was brilliant – it really opened my mind to changes I needed to make. I loved the whole workshop. It was very beneficial."